Skip to main content
myaccount

Change can be liberating!


New Customer Experience

On May 9th we introduced new options and tools to help improve your experience with Liberty.
Try our new and improved My Account web portal and Mobile app.

                                                          
 

With the new and improved My Account, you are able to:
  • View and pay your bill online or on your smartphone through our mobile app.
  • Choose your account notification preferences – email or text message – and when you want to receive them.
  • Sign up for Paperless Billing which allows you to view and pay your bills securely online.
  • You will be able to set up automatic payments using your bank account, so you’ll never miss a payment.
  • View your usage with easy-to-read graphs, helping you better manage your usage and save on your next bill.

NEW! Liberty My Account Mobile App

Customers are now able to access their accounts through our new Liberty My Account mobile app. 

Find the mobile app by visiting either the Android Google Play Store or the iOS App Store (iphone/ipad) and searching for "Liberty My Account" 

Alongside the launch of the new My Account experience, you’ll notice a new, easier-to-read bill. The new bill will have an enhanced usage graph and key information will be easier to find. View a sample of our new bill template:  Residential    Commercial 

Some important things to know as we transition to the new system:
  • Your account number is changing with the new system. If you have bill pay set up with your bank’s online bill pay system, you need to change it to reflect the new account number.
  • Your May bill could be delayed. If this is the case, your payment due date will be adjusted to allow the standard amount of time to pay.
  • For those who may have Paperless Billing, AutoPay, or a current MyAccount profile, please reference the table below for how we are supporting this transition:

    ScenarioTransition 

    Paperless Billing Customers

    Your enrolment in Paperless Billing will continue uninterrupted.

    A new My Account profile will be created on your behalf.

    To complete the setup of your new MyAccount profile you will receive an email notification on or after May 9th requesting you to reset your password.

    To reset your password simply follow the instructions provided in the email.

    AutoPay Customers

    Your Automatic Payments will continue uninterrupted.

    A new My Account profile will be created on your behalf.

    To complete the setup of your new My Account profile you will receive an email notification on or after May 9th requesting you to reset your password.

    To reset your password simply follow the instructions provided in the email.

    *If you have both Paperless Billing and AutoPay services, you only need to do this activity one time.

    Current My Account Customers

    On May 5th we will be retiring our current My Account service in order to launch an all new and improved MyAccount experience.

    If you are a current My Account customer and do not have AutoPay or Paperless Billing, you will be required to set up a new MyAccount profile:

    1. On or after May 9th, go to Libertyenergyandwater.com and select your state and community from the drop down menus >> Click Enter.

    2. Select My Account Log in/Sign Up. Then select the “Don’t have a My Account? Register” hyperlink.
    Follow the prompts to complete the registration.

  More exciting and positive changes are on the way and you will hear from us soon.

Have questions?

          


  • Yes. Your account number changed with the system in May 2022. Your May bill will have your new account number in the top left. 

    • If you have bill pay set up through your bank’s online payment service, you will need to log into that service to edit the payee information for Liberty and enter your new account number.
    • If you require your new account number before you receive your May bill, contact us at: 1-855-216-6305

     

  • Temporarily, yes. After our systems have switched over on May 9, we will manage payments across all accepted payment methods with either account number for a few months, but do ask that you work to change your old account number to the new account number at your earliest convenience.

  • No. You are not required to sign up for My Account to make one-time payments online.

  • There is no change to the fees for one-time payments; there will continue to be a $0.00 convenience fee per transaction.

    • Yes. You are required to sign up for My Account to receive Paperless Billing.
    • If you were a previous Paperless Billing customer, a new My Account profile will be created on your behalf. You will receive an e-mail to complete the set up process.
    • Once yous sign up for My Account, you will need to select Paperless Billing and activate notifications so you know when your paperless bill is ready.
    • On May 5th we retired our current My Account service in order to launch an all new and improved My Account experience.
    • If you are a current My Account customer and do not have AutoPay or Paperless Billing, you will be required to set up a new My Account profile on or after May 9th, 2022.
    • The My Account system will build history going forward and you will have access to bills online beginning with your May 2022 bill.
    • If you are an existing Paperless Billing customer, you can temporarily access bills issued prior to May 2022, with your previous Paperless billing online access.
      Otherwise, please call our customer contact center.

  • No. The mobile app is only available for smartphones. Tablets are able to access My Account from the tablet’s web browser.

    • The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, Chrome mobile.
    • For mobile OS devices (Apple and Google approved devices only): iOS and Android.

        Return to the Liberty home page    Click Here       
                        

Change can be liberating!

In the near future, we will introduce new options and tools to help improve your experience with Liberty.